Wells Fargo customers trying Wednesday to find out if their stimulus payments had arrived instead found their mobile app not working and online accounts not accessible. The bank said the outage is due to high volumes and won’t affect the electronic deposit of the stimulus money.
“We apologize to our customers who may be experiencing issues with our online banking this morning,” the bank said in a tweet. “This does not affect stimulus payments with a March 17 effective date which were credited to accounts today. Thanks for your patience. “
Shortly before 8 a.m. MT, users began reporting on downdetector.com that they couldn’t access their accounts virtually, this coming as stimulus checks began hitting accounts at Wells Fargo and Chase.
Wednesday morning, Wells Fargo took to Twitter after numerous customers tweeted at them for help, saying, “We apologize to our customers who may be experiencing issues with our online banking this morning due to high volumes. This does not affect stimulus payments with a March 17 effective date which were credited to accounts today. Thanks for your patience.”
Shortly after 12:15 p.m. MT, Ask Wells Fargo, the company’s customer service division, tweeted, “We apologize for the issue we had with our online banking earlier today. Our technical teams have resolved the issue and you should now be able to access online banking again. If you continue to experience issues please let us know.”
Wells Fargo has also released that if you don’t see your stimulus check in your account today, check the IRS’s Get My Payment tool to determine its status.
