Damage assessment following widespread impacts from Hurricane Zeta is in progress throughout Georgia and must be completed as an essential step to efficiently and effectively allocate resources. Teams must first remove trees to access some of the hardest hit areas. Once accessible, an assessment of damage is taken before crews can begin making repairs. All of Georgia Power’s teams are in the field working to assess damage and restore power.
In the field, the power restoration process includes these key steps:
- Assessing Conditions – Responding crews – or in major storms, damage assessment teams – work to identify trouble spots and the resources needed to fix them, which could involve coming onto customers’ property. Crews will employ appropriate distancing efforts and customers are asked to keep children and pets indoors and maintain safe distances from crew members as well.
- Making Repairs – Georgia Power crews focus
on repairs that return power to the greatest number of customers in the least amount of time.
Tools You Can Use
Outage Alerts – Subscribe to the free Georgia Power Outage Alert service to receive personalized notifications and updates via text message.
Outage & Storm Center – Available at www.georgiapower.com/storm, customers can visit this site to sign up for Outage Alerts, report and check the status of outages, and access useful safety tips and information. Customers can report and check the status of an outage 24 hours a day by contacting Georgia Power at 888-891-0938.
Outage Map – Housed within the Outage & Storm Center, Georgia Power’s interactive Outage Map provides near real-time information, allowing users to see where outages are occurring across the state and track estimated restoration times.
Georgia Power Mobile App – Download the Georgia Power mobile app for Apple and Android devices to access storm and outage information on the go.
@GeorgiaPower on Twitter – Follow @GeorgiaPower on Twitter for storm tips, outage updates, customer service and more.
Storm Response Pandemic Preparations
Georgia Power constantly monitors changing weather conditions and is prepared to respond to service interruptions that might occur because of severe weather while taking proactive actions including special “distancing” and other precautions to help protect customers and employees from the spread of the virus.
In addition, the company’s comprehensive pandemic plans help ensure readiness of the critical personnel and facilities necessary to continue providing the safe and reliable energy customers expect and deserve.
If you see utility crews, please stay back a minimum of six feet – much more if they are working. Georgia Power asks that residents refrain from giving workers cookies or treats during this time, instead, give a wave or thumbs up to workers you see. They’ll understand your gratitude as they work to keep the lights on.
Don’t touch utility trucks or equipment. Electric providers are operating under modified conditions to keep workers safe, which includes additional cleaning and sanitation of tools and equipment.